Job Role:

The Customer Care Executive primary responsibility should be to process complaints and customer issues in order to improve the overall customer experience, assist customers in completing purchases, upgrades / returns, and provide frequent technical assistance.


  • Keeping records of customer interactions, transactions, comments, and complaints;
  • Responding promptly to customer inquiries;
  • Handling and processing customer claims;
  • Issuing request for quotations;
  • Checking suppliers’ proformas and confirming purchase orders;
  • Schedule clients for claim appointments and enter them into the calendar;
  • Surveying customers for feedback;
  • Liaising with installers;
  • Issuing customer invoices;
  • Holding client meetings on-site as needed;
  • To negotiate best deals/ discount with suppliers;
  • Process claims with our insurance company;
  • Reporting performance of the operations departments to the COO, management, and other stakeholders;
  • Evaluate performance by analyzing and interpreting data and metrics;
  • Assisting with a variety of administrative tasks including copying, scanning and filing.


  • Previous work experience;
  • Excellent communication, and organizational skills;
  • Telephone skills;
  • Attention to detail and time management skills;
  • Customer service;
  • Problem solving.


  • Join a young, dynamic team with many opportunities for career growth and advancement within a well-organized, expanding organization;
  • Attractive compensation package
  • Modern offices and working environment;
  • 50% special discount on all DINO FINO product lines.


If you are a motivated individual with a passion for sales and design, we encourage you to apply for this exciting opportunity by sending your resume to [email protected]

We look forward to hearing from you!