Job Role:

The Customer Care Executive primary responsibility should be to process complaints and customer issues in order to improve the overall customer experience, assist customers in completing purchases, upgrades / returns, and provide frequent technical assistance.

Responsibilities:

• Keeping records of customer interactions, transactions, comments, and complaints;
• Responding promptly to customer inquiries;
• Handling and processing customer claims;
• Issuing request for quotations;
• Checking suppliers’ proformas and confirming purchase orders;
• Schedule clients for claim appointments and enter them into the calendar;
• Surveying customers for feedback;
• Liaising with installers;
• Issuing customer invoices;
• Holding client meetings on-site as needed;
• To negotiate best deals/ discount with suppliers;
• Process claims with our insurance company;
• Reporting performance of the operations departments to the COO, management, and other stakeholders;
• Evaluate performance by analyzing and interpreting data and metrics;
• Assisting with a variety of administrative tasks including copying, scanning and filing.

Requirements:

• Previous work experience;
• Excellent communication, and organizational skills;
• Telephone skills;
• Attention to detail and time management skills;
• Customer service;
• Problem solving.

Benefits:

• Join a young, dynamic team with many opportunities for career growth and advancement within a well-organized, expanding organization;
• Attractive compensation package
• Modern offices and working environment;
• 50% special discount on all DINO FINO product lines.

If you are a motivated individual with a passion for sales and design, we encourage you to apply for this exciting opportunity by sending your resume to [email protected]

We look forward to hearing from you!